Mshikebet works hard to create a responsible and humble gaming environment for each and every one playing with us. To most people gaming is socially enjoyable and a harmless source of entertainment. But, sometimes it just becomes too much and a small number of players just cannot say no to that extra bet.

Age Restriction - Players must be over 18 years

In Kenya it is illegal for someone who is under 18 years of age to gamble. Mshikebet reserves the right to ask for proof of age from any customer and to carry out checks to verify the information provided. Customer accounts may be suspended and funds withheld until satisfactory proof of age is provided.

Full history access

You can easily access a full history of bets and transactions in the app or by contacting our support.

Staff Training

All our management and Customer Support staff receive awareness training on problem gambling issues regularly.

Be in control

Whilst the majority of people do gamble within their means, for some gambling can become a problem. It may help you to keep control to remember the following:

• Gambling should be entertaining and not seen as a way of making money
• Avoid chasing losses
• Only gamble what you can afford to lose
• Keep track of the time and amount you spend gambling

If you are concerned that gambling may have taken over your (or someone else???s life) then the following questions may help you find out:

• Do you stay away from work, college or school to gamble?
• Do you gamble to escape from a boring or unhappy life?
• After losing, do you feel you must try and win back your losses as soon as possible?
• Do you feel depressed or even suicidal because of your gambling?

The more you answer 'yes' to these questions, the more likely you are to have a serious gambling problem.

Self exclusion and Time-out

Self-Exclusion is a facility that we offer to help those customers who feel that their gambling is out of control and want our assistance to help them stop. Self-Exclusion and Time-out will be prevented from using your account for a specific period, as determined by you.

You can choose between:

• One Month Self Exclusion
• Custom Time Period Self Exclusion
• Permanent closure of your account

Once you begin your Time-Out, you will not be able to use your account for betting and gaming, although you will still be able to login to withdraw any remaining balance. It will not be possible to reactivate your account until your chosen period has ended. Within this period you will not receive any promotional materials or adverts from us.

Under age betting or sharing accounts

If you suspect or know of any child betting on our platforms or using someone???s account, notify us immediately via our customer care number for necessary steps to be taken. Your details will be confidential, and your effort will be highly appreciated.

For more information about Responsible Gaming or expert assistance, please visit responsiblegambling.or.ke