Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of the New Game website and services, including lottery draws, casino games and prize competitions. By creating an account or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Eligibility

You must be at least 18 years old, or the legal age for gambling in your jurisdiction if higher, to open an account and use our services. By registering, you confirm that you meet this requirement and that gambling is lawful where you are located.

2. Your Account

You may hold only one account. Duplicate accounts may be closed and any associated winnings voided.
Your account is registered to your mobile number. You are responsible for keeping your password confidential and for all activity on your account.
The information you provide must be accurate and kept up to date.

3. Identity Verification

We may ask you to verify your identity, age and address at any time, including before processing a withdrawal. Until verification is complete, we may restrict deposits, play or withdrawals on your account.

4. Deposits and Withdrawals

Deposits must be made using payment methods registered in your own name.
Withdrawals are paid to a payment method in your name and may be subject to review and verification checks.
We may withhold or reverse transactions that we reasonably believe are fraudulent, erroneous or in breach of these Terms.

5. Bonuses and Promotions

Bonuses and promotions are subject to their own terms, including any wagering requirements, which are shown with each offer. Bonus funds cannot be withdrawn until the applicable requirements have been met.

6. Draws, Games and Competitions

Results of lottery draws, casino games and prize competitions are determined by the relevant game or draw rules. In the event of a malfunction or obvious error, affected bets and results may be voided.

7. Responsible Gambling

We provide tools to help you stay in control, including spending limits and self-exclusion, available in the Safer Gambling section of your account. If you feel your gambling is becoming a problem, please use these tools or contact our support team.

8. Account Suspension and Closure

We may suspend or close your account if we reasonably believe you have breached these Terms, engaged in fraud or abuse, or where required by law. You may ask to close your account at any time by contacting support.

9. Limitation of Liability

To the fullest extent permitted by law, we are not liable for any indirect or consequential loss arising from your use of our services, including losses caused by interruptions, technical failures or events outside our reasonable control.

10. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on this page, and continued use of our services after changes take effect means you accept the updated Terms.

11. Contact Us

If you have any questions about these Terms, please contact our support team through Help & Messages in your account.